Features
Our features are unique to B2B SaaS teams, enabling all team members to make every interaction delightful
Customer Management
• Our SLA trackers ensure you respond to customers timely
• Any SLA breaches are tagged and automatically escalated
• Your Agents can quickly escalate queries to managers
• Setting up tags and client types can help you segment customers for prompt action
Team Collaboration
• Easy collaboration of your team within one inbox.
• Loop in button or @mention your team members in conversations
• Ability to write internal comments within customer conversations
Inboxes
• Have all your customer interactions in one place for easy access and tracking
• Quickly escalate urgent issues with just a click, saving time and improving customer satsifaction
• Keep tabs on pending conversations that require follow-up to ensure no customer is left hanging
• Create customizable shortcuts for frequently used responses to speed up your workflow.
Client 120
• Maintain customer profiles in a space easily accesible while resolving a customer query
• Access valuable customer insights from their past interactions.
• Smartly identify contacts by tagging them to their respective companies.
Prioritization
• Receive alerts only for critical issues.
• Stay informed without feeling overwhelmed.
• Stay updated with subtle, non-disruptive visual cues.
• Customize your notifications to match your preferences.
• Receive email notifications for managers on the go.
War Room
• Stay informed with real-time updates on customer interactions.
• Resolve burning issues quickly with our interactive dashboard.
• Track your team's performance live to ensure top-notch service.
• Access historical data to make informed decisions for your team.
• Monitor and optimize your team availability with precise online time tracking.
Ready to transform
your Customer Experience?
Join our waitlist today today and see the difference KNOCCS can make for your business.
Join our waitlist