Jane Doe
Co-Founder & CEO

Jane Doe

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Biography

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Expertise

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Articles by 

Jane Doe

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Founder's letter

Customer experience is broken.
It has been that way for a while.

While a lot of organization talk about putting the customer first, few measure up to the task.  We know from our experience as a B2B SaaS business that retaining a dollar of revenue is much easier than adding new revenue. Retention requires all teams to be aligned around the goal to delight customers and tools and processes designed to help them.
 
We launched KNOCCS as a brand-new line of business because we believe that customer experience can be delightful. Imagine having a single source of truth that allows you to see where every client relationship stands. A tool that combines all touch points with the client in a single location, enables any of your teams serving the customer to respond with timely and accurate responses, is extremely easy to use, and provides precise actionable insights that enables them to delight customers. 
   
This is just the beginning. We are committed to building products and experiences that enable our vision.

- Farrukh Omer