One Platform for All Customer Facing Teams

Deliver fast and accurate responses. Never miss an item that requires attention. Empower your teams to delight customers

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My Workspace
Team Space
Notes
Tasks
AI & Insights
Smart CRM
My Workspace
Team Space
Notes
Tasks
AI & Insights
Smart CRM

KNOCCS helps us deliver the white-glove experience our clients expect. It helps us keep an eye on every client interaction, so we know exactly when to step in and make sure nothing gets missed.

Bill
SVP Client Relations

KNOCCS keeps our admin operations running efficiently. It brings clarity and collaboration to the way we manage requests and work together.

Ubaid
Senior Admin Manager

KNOCCS keeps our team accountable and responsive. It gives us a clear view of every account and SLA, so we can stay ahead of client needs and ensure every issue is handled on time.

Hamza
Customer Support

Scaling Shouldn’t Mean Losing Sight of Your Customers.

Spot churn risks early

Get early signals when engagement drops so your team can act fast and keep relationships healthy.

Keep team aligned and accountable

Bring sales, success, and support together so everyone knows what’s happening with each customer.

Have a single source of truth

Keep all conversations, tasks, and updates in one place: easy to find, easy to share, always up to date.

Retain & expand your customer base

See what’s working, what’s not, and where to focus to grow your business steadily.

Never Miss a Customer at Risk

New transfer
Transferred 2 relevant emails from Work Inbox to Team Space.
2h
You’ve been looped-in
on a customer escalation.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
New transfer
Transferred 2 relevant emails from Work Inbox to Team Space.
2h
You’ve been looped-in
on a customer escalation.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
New transfer
Transferred 2 relevant emails from Work Inbox to Team Space.
2h
You’ve been looped-in
on a customer escalation.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
New email received from Acme Inc
Potential issue identified.
2min
New Customer Email
from Acme Inc
2min
You have been Assigned!
Assigned to Ahsan for follow-up.
5min
New email received from Acme Inc
Potential issue identified.
2min
New Customer Email
from Acme Inc
2min
You have been Assigned!
Assigned to Ahsan for follow-up.
5min
New email received from Acme Inc
Potential issue identified.
2min
New Customer Email
from Acme Inc
2min
You have been Assigned!
Assigned to Ahsan for follow-up.
5min
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
Conversation Tagged
Query tagged as “Urgent – Billing Issue.
2h
New contact auto-synced
Emily Carter – Head of Success, FinCloud.
2h
Warning
Sentiment trending negative across 5 unresolved tickets.
2min
3 new queries assigned to you today.
Assigned by manager
2h
New note added
Customer prefers email updates.
2h
Warning
Sentiment trending negative across 5 unresolved tickets.
2min
3 new queries assigned to you today.
Assigned by manager
2h
New note added
Customer prefers email updates.
2h
Warning
Sentiment trending negative across 5 unresolved tickets.
2min
3 new queries assigned to you today.
Assigned by manager
2h
New note added
Customer prefers email updates.
2h
Data updated
Company data updated – 120 employees, Series B funded.
2min
New note saved for Customer
Feature request indicating unmet needs.
2min
Data updated
Company data updated – 120 employees, Series B funded.
2min
Data updated
Company data updated – 120 employees, Series B funded.
2min
New note saved for Customer
Feature request indicating unmet needs.
2min
Data updated
Company data updated – 120 employees, Series B funded.
2min
Data updated
Company data updated – 120 employees, Series B funded.
2min
New note saved for Customer
Feature request indicating unmet needs.
2min
Data updated
Company data updated – 120 employees, Series B funded.
2min

Everything You Need to Keep Customers Close

AI Insights

Spot churn risks early and act before it’s too late.

My Workspace

Stay on top of every task and never miss a follow-up.

Notes

Capture key details and keep customer context at your fingertips.

Customer 360

Get a complete, real-time view of every customer interaction.
Customer 360
Get a complete, real-time view of every customer interaction.

Level Up Your Customer Experience

View all Articles
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Scaling Support Part 1 - Get Your Metrics Right
What is Unified Customer Experience? The Ultimate Guide
Top Challenges in Customer Support for B2B SaaS
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Leadership
Customer Success
Customer Support

Customer Succes

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How to Unify Customer Support and Success Teams

In the B2B SaaS world, the artificial divide between customer support and customer success teams creates significant friction in the customer experience. While support teams focus on resolving immediate issues, and success teams concentrate on long-term value realization, customers see just one company—and they expect a seamless experience regardless of which team they're interacting with.
March 11, 2025
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Crisis Management in Customer Support

In January 2024, Microsoft experienced a significant Azure Active Directory (Azure AD) outage that sent ripples through the global business ecosystem. For B2B SaaS companies, there was a clear lesson from this incident: Crisis management is not just about technical resolution, but about maintaining trust, providing clarity, and showing unwavering commitment to customer success.
November 28, 2024
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End-of-Year Communication Templates

The end of the year presents a crucial opportunity for B2B SaaS companies to strengthen customer relationships, showcase delivered value, and set the stage for successful renewals.
December 20, 2024
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Goal Setting for Customer Success in 2025

As we approach 2025, the landscape of customer success in B2B SaaS continues to evolve rapidly. In this blog post, we'll explore how to set effective goals for your customer success team and ensure their achievement, while also examining the changing face of customer success over the years.
January 1, 2025
All

5 Benefits of a Unified Customer Experience Platform

In today's B2B SaaS landscape, customer expectations continue to rise while tolerance for disjointed experiences plummets. Organizations are increasingly recognizing that siloed approaches to customer support and success create friction that damages relationships and ultimately impacts bottom-line results. This realization is driving the adoption of unified customer experience platforms—comprehensive solutions that bring together customer data, workflows, and teams into a single cohesive system.
February 20, 2025
All