All in one CX platform

Deliver exceptional customer experience at scale

With KNOCCS, every team member is enabled with the right information at the right time to make all customer interactions delightful

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Why Customer facing teams love KNOCCS

Founders letter

Customer experience is broken.
It has been that way for a while.

This poses a major challenge as most business owners understand, that retaining a dollar of revenue is much easier than adding new revenue, and revenue is the lifeline for any business, especially small and medium sized ones.

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What our customers told us:

"Sales and success teams have more visibility on the customers onboarding journey, but that context gets lost when handed over to support, which makes our teams feel like they are in the dark. We need to have a full view of the customers history with us to solve for them."

Saud
Customer Support Manager

"It doesnt matter to the customer if you are a support or success team, they want their issue resolved. The worst experience is routing your customer to a different person because you don't have the answer, instead you should be equipped to always answer the customer."

Bill
COO

"It feels like there is a wall between customer facing teams and ours, we have no visibillity on the customer conversations to get the right context."

Taimoor
Product Manager

"Customer information is stored in different systems. I must go through multiple tabs to draft a response to the customer."

Kevin
Customer Success

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